Contract Type: Key Time

Salary: £12.00 per hour (plus bonus) increasing to £12.30 per hour once competencies assessed

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times

Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays

Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately

Ensure personal presentation standards are met and uniform is kept clean and in good condition

Actively participate in branch promotions

Report all customer complaints to Branch Manager

Keep up to date with Branch emails during shift

Participate in branch training activities to ensure existing and new products are fully understood

Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

Person Specification


Team Work
Be able to demonstrate how you have made a contribution to a successful team
Have previous experience of working in a small team
Show willingness to help and support team goals
Time Management

Be able to demonstrate how you have managed your own priorities in a work situation
Be able to demonstrate how you manage your day to day priorities either at work or home
Sales Ability

Previous experience of selling within a retail or Financial Services environment
Able to work to targets and follow agreed negotiation techniques
Customer Focus

Have previous face-to-face customer experience
Can clearly articulate your opinion of excellent customer service
Show an understanding of the practical meaning of ‘the customer always comes first’

Have good listening skills
Be able to solve basic customer and colleague communication issues
Can take instruction and communicate confidently with colleagues and customers
PC Skills

Have knowledge of menu driven computer systems
Have basic knowledge of both the operation of a PC and keyboard skills

Be fully prepared to work additional hours at short notice in other branches


The Bridges, Sunderland


Ann Summers

Sales Consultant

£11.50 per hour

16 hours

Candidates must have good availability to work 4 days out of 7 days including weekends. Previous retail experience is preferred.

Apply with C.V to or hand CV in store.

Electrician/Maintenance Operative – Enertch – Job Description: 

The ideal candidate will be full time 18th Edition – electrician/maintenance operative required.

Enertech FM are a nationwide M&E provider who currently service a wide range of PPM contracts for established landlords and managing agents across Shopping Centre’s, Retail Parks and Commercial Offices.

We are currently seeking a maintenance multi skilled electrical bias engineer at the Bridges in Sunderland.

The role will be predominantly based on site at the Shopping Centre, servicing planned and reactive maintenance (Commercial) & installation works.

We are looking for a pro-active, well organised, self-starter with good attention to detail. The role available requires someone who can work well under pressure and can handle this fast -paced environment and deliver tasks to measured time frame within a PPM schedule.

You will need to be able to work collaboratively with the onsite team, and external contractors.

Requirements/skill set & Qualification:
Must be 18th edition qualified.
HVAC, desirable, not essential.
IOSH, desirable.
Asbestos Awareness, desirable.
Gas Safe, desirable not essential.
IPAF & PASM, desirable not essential.
The applicant should have a proactive approach and be able to work on their own initiative.
Elements of lone working required.
Basic handyman skills, desirable not essential.
The role requires a good level of communication skills. You will need to be able converse with clients/customers and tenants in a clear and positive manner with a can-do approach.
Experience of providing maintenance works within shopping centre would be desirable.
Overtime – When required.
Company van supplied complete with Fuel Card.

Basic Hours – two shift working pattern of 40 hours.

Salary: Negotiable

Job Type: Full-time, Permanent

CV’s to Paul Gardiner, Regional Director of Enertech @