Due to essential improvements, HSBC at Market Square will close from 2pm on Friday 16 July and will reopen at 10am on Monday 26 July.

If you need to access a branch, your nearest HSBC UK branch is: 21 Fowler Street, South Shields, Tyne and Wear NE33 1NW.

Alternatively, you can access your remote banking services safely, securely and wherever you are:

  • With the HSBC mobile banking app*
  • On the website at
  • Over the phone by calling, Personal Customers 03457 404 4042 or Business Customers 03457 60 60 602.*

Customers can also access some HSBC our services at the Post Office®, 45-47 Fawcett Street, Sunderland, Tyne and Wear SR1 1RR.

*Device restrictions apply. Personal banking lines are open 8am-8pm everyday and Business banking lines are open 8am-6pm Monday-Friday. Opening times correct at time of going to print, please check our website for any changes to these hours. Calls may be monitored and/or recorded for security and service improvement purposes. Hearing and/or
speech impaired customer can use Textphone: 03457 125 563.