Welcome back – how we’re keeping you safe during your visit

Welcome back,

Shops are now open and we’re doing everything to keep you safe. Now that the Government has introduced new controls to ease the lockdown, the instruction includes the reopening of non-essential retail on the 15th of June.

As a team, we want to provide a safe environment for all of our shoppers. To ensure your experience at the Bridges is safe and trouble-free, we would ask you to abide by these very important rules as outlined below – for both your wellbeing and for the staff at the centre.

Here’s what’s in place for your safety and ours:

Social distancing 

One way system to ensure social distancing measures are followed. Social distancing is essential as we start to re-open and we will have a wide range of measures in place to keep your shopping experience secure. We ask all shoppers to follow the marked route and to keep 2 metres apart at all times.

Hand sanitisation stations 

When visiting the centre, we ask you to please use our hand sanitisation stations located at all entrances to the shopping centre as much as possible. All washroom facilities will remain open, but people may have to queue, as a “one in, one out” system will be used to ensure social distancing is maintained.

One-way system

We are introducing a one-way system with arrows, which will direct you on how to negotiate the centre. Please always abide by social distancing measures.

Queuing system

Where necessary, we will have a queuing system outside of shops, marked with yellow footprints placed two metres apart.

Enhanced cleaning

We have also introduced extra cleaning and sanitisation which will be on-going throughout the day, which will see a dedicated team sanitising all areas throughout the day.

Opening hours

The centre is currently trading at its regular opening hours, which can be found here. Some stores will be trading at reduced hours, please check with each individual retailers’ store listing on the Bridges website, or on the store’s own website

Car Parks – Multi-storey and roof-top car parks are open for use, but social distancing will need to be exercised, in the car parks themselves and in lifts and stairwells.

Shoppers are asked to note that not all entrances to Debenhams will be open, which means that the entrance from the rooftop car park across the glass bridge will be closed, as will the level 4 entrance from the multi-storey. Normal charges apply.

* Multi-storey car park will temporarily close at 10pm to all shoppers. We’re sorry for any inconvenience caused.

Online delivery 

If you aren’t ready to visit us just yet, many of our retailers can provide an online delivery service, which is accessible via their individual websites. Retailers providing this service include Boots, Clarks, Debenhams, Disney Store, EE, E-Vapour, Footasylum, The Fragrance Shop, Game, HMV, H&M, Holland & Barrett, H Samuel, JD Sports, Menkind, Next, New Look, O2, Pandora, Roman, River Island, schuh, Select, Superdrug, Superdry, Swarovski, Tesco, Thorntons, The Body Shop, The Works, Three, Topshop/Topman, Vision Express and Yours Clothing.

Don’t be a stranger, connect with us on Facebook, Twitter and Instagram. We look forward to seeing you.

General Information

Our management team and security staff have been fully trained and will be constantly on hand to ensure that social distancing rules are maintained.

If we feel that people are not abiding by our new safety rules, we will be shutting the entrances and introducing a “one in, one out” system.

You will see that each shop now has a queuing system outside, defined by a line of yellow footprints two metres apart. You will need to stand a footprint until it is your turn to enter the shop of your choice. If the queue is particularly big and in front of another outlet, you may be asked to move.


You will see information signs throughout the centre to help you understand the new systems in place.


Rules about behaviour to staff within the Bridges remain unchanged – any abuse towards Bridges employees, retail worker or other customers will not be tolerated.

Customer Service Desk

A virtual customer service desk will now operate. Anyone with a customer service enquiry should call 0191 515 4885.


All washroom facilities will remain open, but customers may have to queue as a “one in, one out” system will be used to ensure social distancing is maintained.

Hand driers will no longer be available but there will be paper towels and additional waste bins for their disposal.

Baby Changing and Feeding Facilities

Will remain open for shoppers to use whilst visiting. 


Lifts to the upper levels will be in use but are strictly reserved for the elderly and anyone mobility issues. Again, we will ask everyone to ensure that they abide by social distancing regulations.


Seating in the malls will not be reinstated until the Government says it is safe to do so.

Children’s Rides

These will not be in use at present.

We want everyone to return to the Bridges and enjoy their shopping experience in a safe and sensible manner so we would ask you to abide by these rules.