Disabled shoppers

DisabledGo is an award-winning disability organisation, based in the UK, which produces reports detailing accessibility to venues all over the country. Disabled people visit each venue in person to survey the the facilities and accessibility to people with disabilities, be they mobility, vision or hearing-based.

For a detailed accessibility guide to the Bridges visit DisabledGo.

Motability Access

Motability equipment and products can be bought or hired, for a small charge, from Rosscare Shopmobility. The store is located on the second floor accessed from the roof top car park.

Rosscare Shopmobility is open everyday during normal centre opening hours, including late night Thursdays until 8pm.

For more information about Rosscare Shopmobility contact the store direct on 0191 514 3337.

NOTE: Shopmobility is currently closed until further notice due to current tier 4 restrictions. Apologies for any inconvenience this may cause.

Disabled Parking

There are over 40 disabled parking bays located in the roof top and multi-storey car park, charges apply.

Assistance Dogs

We welcome assistance dogs in the centre.

Hearing Loop

Available at Customer Services.

Accessible Toilets

There are accessible toilets available and a toilet attendant is on duty during shopping hours, but customers may have to queue as a “one in, one out” system will be used to ensure social distancing is maintained, however, if a customer presents the staff with a ‘Just Can’t Wait’ card, they will be allowed to go to the front of the queue if practical.

Hand driers will no longer be available but there will be paper towels and additional waste bins for their disposal.

If you have any questions we haven’t answered here, please call us on 0191 510 8581.